Services

Inbound Solutions

AZPIRED has been known in the industry for offering the highest quality customer service at all times through our 24/7 service center.

We are also proud to say that we have a state-of-the-art technology center to ensure that our clients’ will also be served with the most advanced services and quality experience all the time. One of the things that prove our dedication to providing our clients with only the best is our redundant 100 MBPS fiber lines to ensure the best voice quality. Aside from that, we offer the private line network option for secure calling. All of these guarantee that your customers will be more than satisfied.

For your company to improve quality and increase customer retention and loyalty, make AZPIRED your contact service provider of choice. We provide the following services in a PCI DSS 3.1 certified environment, we are also ISO 27001:2013.

Trasportation Dispatching Services
Political Surveys
Order Verification and Processing
Customer Support and Retention Services
Product Support Services
Technical Helpdesk
Credit Card Services
Customer Complaint Resolution
Customer Win-Back
Order Processing Services
Chat Support
Email Support
E-Commerce Services
Customer Surveys

Outbound Solutions

At AZPIRED, we have dedicated a large part of our infrastructure to providing our clients with state-of-the-art predictive dialing systems with the help of interactive scripting tools and enhancing our agents’ ability to drive sales and keep customers happy.

With a combination of real-time monitoring abilities and high-end tracking systems, clients will gain instant access to their respective account information. This is because we only want what’s best for our clients and that is for you to be able to provide your customer with the best experience ever. On top of that, we are also committed to offering the highest quality, most compliant and most secured outbound services in the industry.

These are our Outbound Solutions:

Customer Acquisition
Customer Retention and Win Back
Database Enhancements
Direct Mail Follow-Up
Lead Qualification and Verification
Market Research
Product Registration
Customer Satisfaction Surveys
Upselling and Cross-selling
Transcription
Appointment Setting
Education forms and Warm Transfers
Live Warm Transfers
Auto Loans
We can also provide a customized solution to meet your specific needs.

Quality Assurance

Being new to the contact center industry, AZPIRED has an advantage over other companies when it comes to Quality Assurance.

This is because we have endeavored to step away from traditional approach because we understand that it’s not just about listening or monitoring when it comes to quality control.

We believe that Quality Assurance should start with the agents. We assure clients that we hire only the best agents and train them thoroughly to understand and be knowledgeable about different products as well as master the quality guidelines demanded by each project. We then put metrics in place to ensure that every agent’s progress will be measured as they grow within the vertical.

At AZPIRED, Quality Assurance is also about automating workflow and embedding analytics to reduce manual work by 60 to 80 percent. Our analysts are fully trained not only to listen but also to follow and implement the Six Sigma Principle: Define, Measure, Analyze, Improve and Control. With our advanced call monitoring technology, we are able to monitor calls and whisper to agents without the customer hearing us to ensure the perfect CSAT. Additionally, our quality assurance specialists are able to capture and record not only audio conversations but also screen navigation, allowing them to fully monitor all ongoing calls in real time. Every agent’s calls will be displayed in our system to ensure that our management team and quality assurance specialists will be able to make the appropriate action to improve our call handling strategies.

Training Process

AZPIRED upholds strong commitment to training our agents, starting with our comprehensive, industry-leading curriculum.

This is because we know that our people represent our clients.

Our Training Program consists of 4 phases:

1. Training in our state of the art training facility
2. On-the-job live real-time training with live monitoring and reinforcement
3. Continuing professional development
4. Ongoing Grammar and voice accent training

Upon the completion of training, all our agents will be required to pass a skills test to ensure that all our clients will have the highest level of service.

Information Technology

Networking Solutions

AZPIRED is able to design core network infrastructures, from corporate data center, LAN, WAN, and Cloud. All solutions provided will have an overlay of security controls, from Telepresence, Contact Center, Unified Communications, Enterprise Resource Planning (ERP) and Customer Relationship Management System (CRM).

Information Security

We offer clients with a range of security services, including Intrusion Prevention, Email Security, Firewall, Policy Compliance, Vulnerability Management, Remote Access, Patches and other security control your company needs to implement.

Enterprise Management

We provide 24/7 help desk monitoring and powerful service legal agreements to better manage mission critical services of databases, servers, workstations, storage and applications and networks. We make we follow industry defined implementations and best practices and standards, such as ITIL.

Contact Center Infrastructure

The AZPIRED team understands the true meaning of customer service and can help build optimum contact center infrastructure for all our clients’ needs. We can also custom code any IVR/CTI convergence solution and integrate it into any backend ERP, CRM or any legacy application your company prefers to use.

Application Management

Our application development services can help you provide or even exceed business requirements. To provide you with cost-effective application that grows and evolves as your enterprise changes, we tailor-make scalability and design. We can also help you address a wide range of platforms and technologies with our offshore service delivery centers.

Web Design

Aside from high quality contact services, being an on-time and flexible company, AZPIRED also specializes in full service web design and development.

We can design a website complete with a shopping cart or an information-only site. We have enough experience in EO, PHP, JavaScript, CSS, WordPress, Joomla, MySQL, HTML and Flash Script as well as Photoshop, 3D Animation, 3D Architectural view, 2D Character Animation, Logo Designing, Website Designing, Tutorials and Product Demos. Our sole focus is on helping our clients achieve their business goals, which is why we provide nothing but timely support and excellent service at all times

We are also graphic design experts, having created many websites. Our professional in-house design team will walk you through the whole process for you.

If you have any specific requirement regarding your website, contact us right away so we can chat.

Recruitment and Hiring

Recruitment Procedures

For us to be the best, we must make sure that we only hire the cream of the crop.

It is our priority to screen all candidates thoroughly and make sure that they fit our criteria to ensure our clients have the best team of agents to cater for their customers’ needs. We are also proactive in developing new and better methods to keep our recruitment process as efficient as possible, guaranteeing the best agents for all our clients. We use a combination of traditional methods of recruitment, including maintaining relationships with universities and colleges throughout our community, as well as the use of online job websites and social media networks.

Has a college degree that is relevant to the role that he/she needs to fill in.
Passes our personality, trait and professionalism tests to help us gauge a candidate’s temperament, worth ethics and intelligence.
Must have a typing speed of 35 words per minute to ensure they can keep up with the customers.
Is able to think outside of the box, has initiative and is willing to learn more to improve his/her skills.
Is able to multitask to ensure that he/she can keep a record of the customer’s concern or query while catering for their needs.

Hiring Process

What set AZPIRED apart from other contact service centers are our philosophy and strict adherence to our core values.

We have always been very meticulous in our hiring process and make sure we only hire an applicant once we are convinced that he/she is able to meet our high standards. We are committed to hiring only professional, reliable individuals with a pleasing personality, outstanding character and has the experience and skills necessary for success.

We also examine a potential candidate’s work history and call every reference person they have listed in their CV to cross-examine the data they have provided for us. This is because we believe that for an agent to perform at his/her best, he/she must have the tenacity to stay in one company for a long time, not hop from one firm to another.

Application Process

Assessment – We assess every applicant’s capacity to be a good team player based on score, in-person interviews and additional client-specific requests. Candidates will be asked to take a personality test for us to gauge whether they can handle stress and pressure and a basic trait test for us to determine if they be able to get along well with other employees.

Interviews – A recruitment officer will conduct an initial interview. Then, this will be followed by an interview by a production manager. A representative of our English grammar and accent team will also ask several questions to help us evaluate an applicant’s fluency of the language. Lastly, the HR manager will make the final decision, unless we are looking for someone to fill in for a managerial position, which should be interviewed by someone from the upper management.

NBI Clearance – Applicants who pass the assessment and recruitment will be required to present a clearance from the National Bureau of Investigation, which is going to be equivalent to a live scan in the United States. The NBI clearance is mandatory for all applicants to ensure they have no criminal record or outstanding record.

Scheduling – Agents will then be informed of their work schedules. They will also be made aware of the fact that work schedules are flexible and can change at any time. To make sure that they understand and agree, they will be required to sign an acknowledgement letter.

Accounting and CPA Services

AZPIRED is a trusted provider of top quality, cost-effective and professional accounting services.

We have a team of certified and competent public accountants who can provide assistance to small and medium-sized entities through their expertise and accounting software solutions.

Contact us today so we can discuss your accounting needs and let us show you how dedicated we are to being the best in everything we do.

We offer the following accounting services:

1. Bookkeeping
2. Financial Statements Preparation
3. Bank Reconciliation
4. Accounts Receivable Management
5. Accounts Payable Management
6. Inventory Management

Security

We understand how our clients need to protect their customers’ financial data and privacy.

Hence, we make it our top priority to offer the highest form of protection through our stringent compliance with PCI-DSS 2.0 and HIPAA Act of 1996.

We also have enormous network connections that centrally manage all our client’s data and telecommunications with strong physical and logical access management systems. In addition, our anti-virus, file integrity monitoring, vulnerability scanning, logging information, reporting attempts and central authentication are all managed entirely by our firewalls and intrusion detection systems. Our workstation images are also standardized and reinforced continuously, ensuring the highest security control. Aside from that, our employees are subject to background checks and security training. Of course, our premises are maintained with 24-hour security and video surveillance.

Please contact us if you want to find out more about our security compliance solutions.

Seat Leasing

Seat leasing is a practical office space setup for call center and business process outsourcing companies.

It’s hassle-free, cost-effective and does not require you to invest in expensive equipment and office furniture.

We at AZPIRED also offer state-of-the-art seating facilities with first-class technical and IT support. So, call us now if you’re looking for high-quality seat leasing for your company.

MINIMUM ORDER OF 15 SEATS. LIMITED SEATS AVAILABLE. CALL US NOW! 1 805 708 5656

Contact Us

We’d love to help you with all of your outsourcing needs. To find out more about our services or get a quote.

1 805 708 5656

Location

18th Floor, Lower Penthouse, Park Centrale Bldg., Jose del Mar St., Cebu I.T. Park, Cebu City, Philippines

Contact

1 805 708 5656