AZPIRED is recognized for providing top-notch customer service 24/7 through our dedicated service center.
We take pride in our state-of-the-art technology center, ensuring clients receive the most advanced services and superior experience. With redundant 1 Gigabit fiber lines, we guarantee excellent voice quality. Additionally, we offer a private line network option for secure calls, ensuring your customers are always satisfied.
Boost your company's customer retention and loyalty by choosing AZPIRED as your contact service provider. Our services are delivered in a PCI DSS 3.1 certified environment and ISO 27001:2013 certified for security compliance.
At AZPIRED, we have dedicated a large part of our infrastructure to providing our clients with state-of-the-art predictive dialing systems with the help of interactive scripting tools and enhancing our agents’ ability to drive sales and keep customers happy.
With a combination of real-time monitoring abilities and high-end tracking systems, clients will gain instant access to their respective account information. This is because we only want what’s best for our clients and that is for you to be able to provide your customer with the best experience ever. On top of that, we are also committed to offering the highest quality, most compliant and most secured outbound services in the industry.
We can also provide a customized solution to meet your specific needs.
Being new to the contact center industry, AZPIRED has an advantage over other companies when it comes to Quality Assurance.
This is because we have endeavored to step away from traditional approach because we understand that it’s not just about listening or monitoring when it comes to quality control.
We believe that Quality Assurance should start with the agents. We assure clients that we hire only the best agents and train them thoroughly to understand and be knowledgeable about different products as well as master the quality guidelines demanded by each project. We then put metrics in place to ensure that every agent’s progress will be measured as they grow within the vertical.
At AZPIRED, Quality Assurance is also about automating workflow and embedding analytics to reduce manual work by 60 to 80 percent. Our analysts are fully trained not only to listen but also to follow and implement the Six Sigma Principle: Define, Measure, Analyze, Improve and Control. With our advanced call monitoring technology, we are able to monitor calls and whisper to agents without the customer hearing us to ensure the perfect CSAT. Additionally, our quality assurance specialists are able to capture and record not only audio conversations but also screen navigation, allowing them to fully monitor all ongoing calls in real time. Every agent’s calls will be displayed in our system to ensure that our management team and quality assurance specialists will be able to make the appropriate action to improve our call handling strategies.
AZPIRED upholds strong commitment to training our agents, starting with our comprehensive, industry-leading curriculum.
This is because we know that our people represent our clients.
Our Training Program consists of 4 phases:
1. Training in our state of the art training facility
2. On-the-job live real-time training with live monitoring and reinforcement
3. Continuing professional development
4. Ongoing Grammar and voice accent training
Upon the completion of training, all our agents will be required to pass a skills test to ensure that all our clients will have the highest level of service.
Networking Solutions
AZPIRED is able to design core network infrastructures, from corporate data center, LAN, WAN, and Cloud. All solutions provided will have an overlay of security controls, from Telepresence, Contact Center, Unified Communications, Enterprise Resource Planning (ERP) and Customer Relationship Management System (CRM).
Information Security
We offer clients with a range of security services, including Intrusion Prevention, Email Security, Firewall, Policy Compliance, Vulnerability Management, Remote Access, Patches and other security control your company needs to implement.
Enterprise Management
We provide 24/7 help desk monitoring and powerful service legal agreements to better manage mission critical services of databases, servers, workstations, storage and applications and networks. We make we follow industry defined implementations and best practices and standards, such as ITIL.
Contact Center Infrastructure
The AZPIRED team understands the true meaning of customer service and can help build optimum contact center infrastructure for all our clients’ needs. We can also custom code any IVR/CTI convergence solution and integrate it into any backend ERP, CRM or any legacy application your company prefers to use.
Application Management
Our application development services can help you provide or even exceed business requirements. To provide you with cost-effective application that grows and evolves as your enterprise changes, we tailor-make scalability and design. We can also help you address a wide range of platforms and technologies with our offshore service delivery centers.
Aside from high quality contact services, being an on-time and flexible company, AZPIRED also specializes in full service web design and development.
We can design a website complete with a shopping cart or an information-only site. We have enough experience in EO, PHP, JavaScript, CSS, WordPress, Joomla, MySQL, HTML and Flash Script as well as Photoshop, 3D Animation, 3D Architectural view, 2D Character Animation, Logo Designing, Website Designing, Tutorials and Product Demos. Our sole focus is on helping our clients achieve their business goals, which is why we provide nothing but timely support and excellent service at all times
We are also graphic design experts, having created many websites. Our professional in-house design team will walk you through the whole process for you.
If you have any specific requirement regarding your website, contact us right away so we can chat.
Recruitment Procedures
For us to be the best, we must make sure that we only hire the cream of the crop.
It is our priority to screen all candidates thoroughly and make sure that they fit our criteria to ensure our clients have the best team of agents to cater for their customers’ needs. We are also proactive in developing new and better methods to keep our recruitment process as efficient as possible, guaranteeing the best agents for all our clients. We use a combination of traditional methods of recruitment, including maintaining relationships with universities and colleges throughout our community, as well as the use of online job websites and social media networks.
Has a college degree that is relevant to the role that he/she needs to fill in.
Passes our personality, trait and professionalism tests to help us gauge a candidate’s temperament, worth ethics and intelligence.
Must have a typing speed of 35 words per minute to ensure they can keep up with the customers.
Is able to think outside of the box, has initiative and is willing to learn more to improve his/her skills.
Is able to multitask to ensure that he/she can keep a record of the customer’s concern or query while catering for their needs.
Hiring Process
What set AZPIRED apart from other contact service centers are our philosophy and strict adherence to our core values.
We have always been very meticulous in our hiring process and make sure we only hire an applicant once we are convinced that he/she is able to meet our high standards. We are committed to hiring only professional, reliable individuals with a pleasing personality, outstanding character and has the experience and skills necessary for success.
We also examine a potential candidate’s work history and call every reference person they have listed in their CV to cross-examine the data they have provided for us. This is because we believe that for an agent to perform at his/her best, he/she must have the tenacity to stay in one company for a long time, not hop from one firm to another.
Application Process
Assessment – We assess every applicant’s capacity to be a good team player based on score, in-person interviews and additional client-specific requests. Candidates will be asked to take a personality test for us to gauge whether they can handle stress and pressure and a basic trait test for us to determine if they be able to get along well with other employees.
Interviews – A recruitment officer will conduct an initial interview. Then, this will be followed by an interview by a production manager. A representative of our English grammar and accent team will also ask several questions to help us evaluate an applicant’s fluency of the language. Lastly, the HR manager will make the final decision, unless we are looking for someone to fill in for a managerial position, which should be interviewed by someone from the upper management.
NBI Clearance – Applicants who pass the assessment and recruitment will be required to present a clearance from the National Bureau of Investigation, which is going to be equivalent to a live scan in the United States. The NBI clearance is mandatory for all applicants to ensure they have no criminal record or outstanding record.
Scheduling – Agents will then be informed of their work schedules. They will also be made aware of the fact that work schedules are flexible and can change at any time. To make sure that they understand and agree, they will be required to sign an acknowledgement letter.
AZPIRED is a trusted provider of top quality, cost-effective and professional accounting services.
We have a team of certified and competent public accountants who can provide assistance to small and medium-sized entities through their expertise and accounting software solutions.
Contact us today so we can discuss your accounting needs and let us show you how dedicated we are to being the best in everything we do.
We understand how our clients need to protect their customers’ financial data and privacy.
Hence, we make it our top priority to offer the highest form of protection through our stringent compliance with PCI-DSS 2.0 and HIPAA Act of 1996.
We also have enormous network connections that centrally manage all our client’s data and telecommunications with strong physical and logical access management systems. In addition, our anti-virus, file integrity monitoring, vulnerability scanning, logging information, reporting attempts and central authentication are all managed entirely by our firewalls and intrusion detection systems. Our workstation images are also standardized and reinforced continuously, ensuring the highest security control. Aside from that, our employees are subject to background checks and security training. Of course, our premises are maintained with 24-hour security and video surveillance.
Please contact us if you want to find out more about our security compliance solutions.
Seat leasing is a practical office space setup for call center and business process outsourcing companies.
It’s hassle-free, cost-effective and does not require you to invest in expensive equipment and office furniture.
We at AZPIRED also offer state-of-the-art seating facilities with first-class technical and IT support. So, call us now if you’re looking for high-quality seat leasing for your company.
MINIMUM ORDER OF 15 SEATS. LIMITED SEATS AVAILABLE. CALL US NOW! 1 805 708 5656
Our Private Offices provide fully furnished, secure, and dedicated workspaces designed for individuals, startups, and growing teams that require privacy and focus. These offices offer a professional business environment while allowing you to work without distractions.
Each office comes equipped with high-speed internet, ergonomic furniture, and access to all shared amenities including meeting rooms, reception services, and common areas. Whether you need space for a small team or a growing company, our private offices offer the flexibility and comfort needed to help your business thrive.
Our Shared Workspaces are perfect for freelancers, entrepreneurs, and remote workers looking for a productive and collaborative environment. Work alongside like-minded professionals while enjoying a vibrant atmosphere that encourages networking and innovation.
With flexible seating options, reliable internet connectivity, and access to common facilities, shared workspaces offer an affordable and dynamic alternative to traditional offices. Simply bring your laptop and start working in a space designed to boost creativity and efficiency.
Our Conference Rooms are designed to support professional discussions, strategic meetings, and business presentations. Equipped with modern audiovisual technology, comfortable seating, and a professional setup, these rooms create the ideal setting for important conversations.
Whether you're hosting client meetings, team strategy sessions, or virtual conferences, our conference rooms ensure a seamless and productive experience.
Our Training Rooms provide the perfect environment for workshops, seminars, and corporate training sessions. These rooms are spacious, well-equipped, and designed to facilitate learning and engagement.
With flexible seating arrangements, presentation equipment, and high-speed internet, our training rooms can accommodate different training formats and group sizes to ensure an effective learning experience.
Our Meeting Rooms are ideal for small team discussions, interviews, brainstorming sessions, and quick client meetings. Designed for comfort and privacy, these rooms help you conduct professional meetings without interruptions.
Each meeting room is equipped with modern amenities, reliable connectivity, and a professional ambiance that enhances productivity and collaboration.
Our Event Hall is a versatile space suitable for corporate events, networking sessions, product launches, workshops, and social gatherings. With a spacious layout and customizable setup options, the hall can accommodate a variety of event formats.
Supported by modern facilities and a professional environment, our event hall ensures that your events run smoothly and leave a lasting impression on your guests.
We provide comprehensive business solutions designed to support companies of all sizes. From fully managed BPO services to flexible office workspaces, our goal is to help businesses operate efficiently, scale quickly, and reduce operational costs while maintaining the highest level of service quality.
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